Webhook Actions
These are all of the possible Webhook Actions that you could receive from Truepic Vision and a description of what that action means.
Use these action names to select which Truepic Vision webhook events your endpoint receives and to identify events in delivered payloads.
Receive only what you need: In Settings > Webhooks, select the events your integration handles. For example, select ACTION_STATUS_READY_FOR_REVIEW if you only need to know when an inspection is ready for review. With no event selection, the webhook receives every event for its team. See Webhook Setup to configure or change your selection, including through the API's enabled_events field.
The table describes commonly documented actions. Additional selectable names appear below it; consult the webhook API reference for the current enabled_events values. Event names in delivered payloads follow the webhook's configured API version.
| Name | Description |
|---|---|
| ACTION_STATUS_STARTED | The customer has downloaded AND opened the app. |
| ACTION_STATUS_IN_PROGRESS | The customer has either taken at least one picture OR answered one question. |
| ACTION_STATUS_READY_FOR_REVIEW | The customer has submitted the inspection for review OR the inspection has expired with at least one image captured or one question answered. |
| ACTION_INSPECTION_CLOSED | The inspection has been closed by the organization. |
| ACTION_INSPECTION_CANCELED | The inspection has been canceled by the organization. |
| ACTION_PHOTO_VERIFICATION_PASSED | The image passed all tests. |
| ACTION_PHOTO_VERIFICATION_FAILED | The image failed at least one test. |
| ACTION_PHOTO_VERIFICATION_WARN | The image had at least one test with a warning. |
| ACTION_PHOTO_DELETED | The customer deleted a picture. |
| ACTION_QUESTION_ANSWERED | The customer answered a question. |
| ACTION_QUESTION_ANSWER_DELETED | The customer deleted an answer to a question. |
| ACTION_MESSAGE_WELCOME_TEXT | Vision sent the customer a text using the “new request” message template. |
| ACTION_MESSAGE_REMINDER_TEXT | Vision sent the customer a text using the “reminder to start” message template. |
| ACTION_MESSAGE_REQUEST_TEXT | Vision sent the customer a text using the “request more” message template. |
| ACTION_MESSAGE_AUTO_REMINDER_TEXT | Vision sent the customer a text using the “reminder to start” message template. |
| ACTION_MESSAGE_AUTO_REPLY_EMAIL | Vision sent the customer an email using the “auto-reply” message template. |
| ACTION_MESSAGE_AUTO_REPLY_TEXT | Vision sent the customer a text using the “auto-reply” message template. |
| ACTION_MESSAGE_AGENT_REPLY_TEXT | The dashboard user sent the customer a text message. |
| ACTION_MESSAGE_WELCOME_EMAIL | Vision sent the customer an email using the “new request” message template. |
| ACTION_MESSAGE_REMINDER_EMAIL | Vision sent the customer an email using the “reminder to start” message template. |
| ACTION_MESSAGE_REQUEST_EMAIL | Vision sent the customer an email using the “request more” message template. |
| ACTION_MESSAGE_AUTO_REMINDER_EMAIL | Vision sent the customer an email using the “reminder to start” message template. |
| ACTION_MESSAGE_EMAIL_REPLY | The customer replied directly to the email. |
| ACTION_MESSAGE_EMAIL_BOUNCED | Vision sent the customer an email. The email bounced and did not reach the customer. Most commonly, the email address was invalid. |
| ACTION_MESSAGE_EMAIL_DROPPED | Vision did not send email to customer, because the email had previously bounced. |
| ACTION_MESSAGE_EMAIL_DROPPED_VIA_UNSUBSCRIBE | Vision did not send email to customer, because the customer unsubscribed from emails. |
| ACTION_EMAIL_UNSUBSCRIBED | The customer unsubscribed from all Truepic emails. |
| ACTION_EMAIL_RESUBSCRIBED | The customer resubscribed to Truepic emails. |
| ACTION_CONSUMER_REPLY | The customer replied to the text message. |
| ACTION_PDF_READY | The PDF report is ready for download. Download it from operation.result.url in the webhook payload; do not call the export endpoint again. See Export inspection PDFs. |
| ACTION_PDF_FAILED | The PDF report failed to generate. Inspect the associated operation result for the error before retrying the export. |
Additional selectable event names
The webhook API's enabled_events list also includes these action names. Select them only if your integration needs them; this list does not describe their payloads or triggering conditions.
- Inspection and status:
ACTION_INSPECTION_CREATED,ACTION_INSPECTION_SCHEDULED,ACTION_INSPECTION_RESCHEDULED,ACTION_STATUS_PROCESSING. - Text messages:
ACTION_MESSAGE_FINISH_REMINDER_TEXT,ACTION_MESSAGE_AUTO_FINISH_REMINDER_TEXT,ACTION_MESSAGE_INSPECTION_FINISHED_TEXT,ACTION_MESSAGE_RECEIVED,ACTION_MESSAGE_FAILED,ACTION_MESSAGE_UNDELIVERED,ACTION_MESSAGE_TEXT_DROPPED_VIA_UNSUBSCRIBE. - Email:
ACTION_MESSAGE_FINISH_REMINDER_EMAIL,ACTION_MESSAGE_AUTO_FINISH_REMINDER_EMAIL,ACTION_MESSAGE_INSPECTION_FINISHED_EMAIL,ACTION_MESSAGE_EMAIL_RECEIVED,ACTION_MESSAGE_EMAIL_OPENED,ACTION_MESSAGE_EMAIL_SPAM_REPORTED. - Other:
ACTION_APP_OPENED,ACTION_AI_ANALYSIS_FAILED.
For API-based configuration, see Create a webhook and Update a webhook. The API accepts both legacy v2 and current v3 event spellings when you configure enabled_events; the delivered action names follow the webhook's configured API version.
Updated 4 days ago