Regions

The Vision API and Dashboard are available in two regions: United States (US) and Europe (UK). Choose the region closest to your users for optimal performance and to meet data residency requirements.

Available Regions

Selecting Your Region

Your region is determined by the base URL you use when making API requests and accessing the dashboard. All API endpoints, authentication services, and dashboard access are region-specific.

US Region

Use this region if your organization operates primarily in North America or has no specific data residency requirements.

Authorization endpoint:

https://vision-auth.truepic.com/oauth/token

API base URL:

https://vision-api.truepic.com/v3

EU Region (UK)

Use this region if your organization requires data to be stored and processed within the European Union.

Authorization endpoint:

https://vision-auth.truepic.uk/oauth/token

API base URL:

https://vision-api.truepic.uk/v3

Example: Getting an Access Token

The authorization flow is identical across regions—only the base URL changes.

curl --request POST \
  --url https://vision-auth.truepic.com/oauth/token \
  --header 'content-type: application/x-www-form-urlencoded' \
  --data 'audience=https://vision-api.truepic.com' \
  --data 'grant_type=client_credentials' \
  --data 'client_id=YOUR_CLIENT_ID' \
  --data 'client_secret=YOUR_CLIENT_SECRET'

Important Considerations

• Credentials are region-specific: API credentials and user accounts are tied to a specific region. Credentials issued for the US region will not work in the EU region, and vice versa. Contact your Truepic representative if you need access to a different region.
• Dashboard access: Use the appropriate dashboard URL for your region. Your login credentials will only work on the dashboard for your assigned region.
• Data residency: Data (including inspections, photos, and customer information) is stored in the region where the API requests are made.
• Cannot mix regions: All API calls and dashboard access for a given inspection must use the same region. You cannot create an inspection in one region and retrieve it from another.
• Feature parity: Both regions offer the same features and API functionality.

Need Help?

If you're unsure which region to use or need credentials for a specific region, contact [email protected].